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We attract the highest quality of staff by offering competitive rates and great benefits

firstcall HEALTH has established solid working relationships, preferred provider and ongoing contracts with numerous hospitals, aged care facilities, health care services, disability support services, home & community care organisations and schools all over Victoria by providing quality staff.

Our point of difference is that we work closely with our clients to find a suitable arrangement to meet their staffing needs. With a 15 minute turn-around time on all shift requests, a fill rate of 95%* and our thorough recruitment processes ensures we are meeting the highest quality standard at both firstcall HEALTH’s criteria as well as our valued clients’.

On quality and standard, FCH has built a professional reputation on its services to our clients and through the standard of staff we provide.

Our systems are full proof, professional and always of the highest quality when recruiting to ensure your job is much easier as our client. We don’t unnecessarily pester you, we will tailor the service we provide to fit in with your busy schedules and ensure our compliance is of the most professional standard.

*Based on our quarterly financial reports

About firstcall HEALTH

We are about having a team of nurses & carers who are prepared and willing to go the extra mile because they enjoy working for such a well reputed and organised agency and inturn provide the highest quality care to various sites across Geelong, Western Suburbs, Melbourne CBD, Northern Suburbs and South Eastern Suburbs.

Our staff and clients are dealing with a team of professionals whose primary aim is to provide the best possible care at all times at the highest level. We make it part of our job to work with each team member and decide what the best possible working solution is suited to each and every individuals circumstances, for example, students, working mums, and those who are looking for agency to supplement their income with 1, 2 or 3 shifts a fortnight or month.

Vision & Values

Leading the health sector by mastering education to solve staffing solutions







Our recruitment process is seamless and simple

We do not complicate a process that should be simple, you want work, and we have it across the board to offer you. Whether it’s last-minute shifts, contract work, temp to perm or rural and remote, we will find what you are looking for.

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Allied Health

Our Allied Health area of work has increased dramatically

We are in various preferred provider arrangements with clients as a result of the professional services we provide. Ranging from hospitals to medical centres and other areas of health we are growing across all areas of VIC in the allied health space.

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NDIS & Disability

An area of work expanding across all networks

firstcall HEALTH are proud to be a provider to some NDIS clients and disability clients. We are working closely with some providers to assist them as a third party while we are working towards becoming an approved NDIS provider.

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Aged Care

We are one of Melbourne’s major supplier of nursing personnel to the aged care sector

firstcall HEALTH offers casual shifts as well as permanent contracts across a number of private age care homes and groups. A major benefit of being an agency staff member is the flexibility and variety of work available. Agency is all about choosing when and where you would like to work around your lifestyle and commitments.

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Public & Private

FCH services a number of public hospitals as a preferred provider

FCH services a number of public hospitals as a preferred provider on the Public Health tender now for many years. Our private hospital groups range across many areas and we are expanding in this area across speciality.

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Training & education is of the highest priority to FCH

We maintain a professional online platform available to all of our active staff members and ensure they are keeping their hours to what they need to be annually.

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Frequently Asked Questions

1. How long will it take to get started?

If we receive all the appropriate information to conduct screening (referees details) and can actually get all the screening done quickly it should be done within 48hrs.

2. Will I get an answer right away?

Our recruiters and admin support are working daily to ensure all enquiries are responding to within 24hrs of the initial application.

3. Can I choose my days, hours and select where I don’t want to go?

Absolutely, our database is full proof and we have an app that speaks directly to our database so you can see everything we can see on your profile and what shift requests are available to you and are confirmed.

4. How much notice will I get?

Depending on where you would like to go, some clients book ahead of time. Others it could be on the day or even ASAP.

Agency is an area that whilst the clients need us, if their situations change on the day you could be cancelled and we will in this event try to source another shift for you.

5. How late do the cancellations occur?

Clients only need to give us 2 hrs notice to cancel you prior to a shift commencing excluding an AM shift. They also only need to keep you for a 4hr period if you are on a shift and their staffing situation or status of the ward/patient changes.

Should you be cancelled outside of these time frames, we do our best to secure a cancellation fee for you or find you alternative work within a 10km radius to where you were originally going.

Download our Android or iOS Venus Connect app!

Use Venus Connect to access advanced features such as daily shift offers, availability calendars, shift rosters, weekly payslips, user details, and information.

Call 1300 984 400 or email if you would like to learn more.