Education

Training and Development

firstcall HEALTH prides itself on the level of education we have available to our nurses. The following mandatory competencies have been split into classifications to make it easier for staff to complete competencies relevant to their field of work.

Patient Services Attendant (PSA) Competencies:

  • Basic Food Hygiene
  • Basic Life Support In Hospital
  • Fire Safety Awareness
  • Moving and Handling Theory
  • Restraint Awareness
  • Emergency First Aid
  • Basic Life Support Out of Hospital
  • Infection Control Awareness
  • Discrimination and Harassment

Personal Care Attendant (PCA) Competencies:

  • Fire Safety Awareness
  • Moving and Handling Theory
  • Restraint Awareness
  • Basic Food Hygiene
  • Risk Assessment
  • Emergency First Aid
  • Mandatory Reporting
  • Infection Control Awareness
  • Basic Life Support In Hospital
  • Basic Life Support Out of Hospital
  • Discrimination and Harassment


Registered Nurse (RN) & Enrolled Eurse (EN) Competencies:

  • Fire Safety Awareness
  • Workplace Health and Safety
  • Basic Food Hygiene
  • Discrimination and Harassment
  • Moving and Handling Theory
  • Infection Control Awareness
  • Pallative Care
  • Basic Life Support In Hospital
  • Basic Life Support Out of Hospital
  • Administration of Medication for Nurses

If you would like to work in aged care, you MUST complete these specific competencies:

  • Restraint Awareness
  • Risk Assesment
  • Mandatory Reporting


Additional competencies available: (to name a few)

  • Administration of Medication for Carers and Support Staff
  • Care Planning
  • Caring for a Person with a Tracheostromy
  • Dementia Awareness
  • Diabetes Management
  • Epilepsy Awareness
  • Equality and Diversity